Comments on: Cebu Pacific Update

By: Philly

Philly — Wed, 18 Feb 2009 05:23:54 +0000

Thanks for visiting and for commenting, Marimae, but for both your request and others who want up-to-date information, I suggest you go direct to the airline’s own sites. They’re all listed in the individual airline pages and there’s no way I could possibly keep up with all the individual changes….

By: marimae

marimae — Tue, 17 Feb 2009 09:14:08 +0000

Need update from time to time on cebu pacific domestic flights promo or low fares

By: Philly

Philly — Wed, 16 Apr 2008 00:04:17 +0000

Thanks for the report, Randy. Indeed it seems our experience was very similar. Not much to say .. they certainly were a bargain compared with a similar flight in the US, but their customer service has gone way, way downhill. And using their website is a total waste of time … might as well call first and start the waiting cycle that much farther down the queue. They are what they are.

By: Randy C

Randy C — Tue, 15 Apr 2008 19:40:57 +0000

Your experience was very similar to mine. I had pointed out early in a reply to Bob & your podcast on Bob’s site that the fares were not what they seemed.

I could not reserve my flight online because no less than three credit cards would not go through their system. I also found the same to be true with PAL BTW. I had to place the reservation via a phone call, adding to the cost (the same card worked this way). And like you, to complete the transaction I had to call back (even more money) to get them to send the E-ticket. At least this only took one call, in addition to the original. They really need to get their credit card/online reservation fixed but no one seemed to even acknowledge there was a problem.

There was no free in-cabin service unlike the last time I flew with them but they did offer a free one way ticket and lunch (Jollibee) upon canceling the 12:30 flight from Manila to Davao. The cancellation caused quite an uproar and the re-ticketing renewed an intensified cutting, pushing and shoving experience. My return flight was fine and only 30 minutes late. Not too bad even for here. I MUCH prefer the Davao airport to the Manila Domestic. That’s probably stating the obvious though.