Family Outsourcing Automation — Keeping in Touch

Something you might want to remember as we explore this avenue of helping others in your family while also helping yourself:

Entrepreneurship is about solving the problems of society, not starting a business for one’s own sake

Hardly a day goes by that I don’t get a personal request for help about starting an Internet Cafe (or as they are almost always called here in the Philippines, a “Computer Shop” … if you didn’t know that you are already way behind.

It is possible to start and successfully run a computer shop … but … there are so, so many better opportunities to my mind.  Read that quote again and think about the highest and best purpose of a computer shop, versus the highest and best purpose of something that, perhaps, raises food, tutors children and adults, provides cheap transportation, a restaurant that provides 20 jobs from the local barangay, etc., etc. 

I’m really not trying to dictate what people ought to do, but I question, myself, if the fixation on “Computer Shops” isn’t, in large part, due to the fact they seem to resemble playing online a lot and the hard work, communication and control that has to go into any business just seems to somehow get lost in the ambience.

Whatever business you may decide to employ family members in, or to help family members start and run, is going to face a number of challenges.  The central issues, from my perspective, is control and communication … and the two go hand and glove.

For every horror story anyone can come up with regarding a family business failure here i the Philippines, I can pretty much guarantee that poor communication is going to be a root cause.

Let’s look at a typical example.  A bright sister-in-law has no income.  Someone proposes the idea that she start a sari-sari store in her home.  Sounds ideal.  She knows all the neighbors, she has a pleasant, out-going personality and she can earn a small living while still being at home with her children.

So some rudimentary planning takes place (ignoring, often, how many other sari-sari stores are right on her same block … an amount of money for conversion of the front room into a store and initial stock to sell is decided upon, money changes hands and then … what?

A month or more later the benefactor .. usually a foreigner relative or an OFW family member in the States, finds out that:

a.  The store conversion never really happened

b.  The initial stock got purchased, but mainly other family members and fiends ‘ate it up’. (There is probably a shoebox full of IOU’s)

c.  In an effort to avoid the embarrassment of confessing failure, the sister-in-law is now in hock for more than the original investment to some local “boombay” (money lender) at 5/6 rates (20% PER MONTH interest.

If you happen to be on the investment side of this transaction, nobody could blame you for being pretty disappointed and even downright pissed off … but let’s think this through.

Nobody involved on the Philippine side really had any practical business knowledge.  Nobody had anybody to talk to, receive guidance, or even be told NO when needed.  And anything and everything that was done wor0ng was done wrong over time … it could easily be corrected … if anybody (I have been waiting for hundreds of words now to say this) …had been minding the store

sari sari store PC setup How could communication have helped prevent this disaster?  I don’t have all the answers, but here’s a few tings I would have done as a non-negotiable part of the initial investment.

Put a cheap PC (a laptop would be best for reasons I’ll go into later) in the store area, as close to the point of sale as possible. 

Hook that PC to the Internet, and if the connection is Wi-Fi, secure it from day one so you aren’t providing Internet service to all the neighbors also.

Set yourself up as the administrator of that PC and DO NOT allow anyone else administrator access. 

Install a remote monitor and control program like TVNC or any of the dozens of other good, free ones out there.

Install a headset (or USB keyboard with telephone handset, my favorite) and Skype or Yahoo Messenger

Buy a USB video surveillance package … less than P5,000 for four cameras, and put the cameras in strategic locations.

Install a simple home finance application like Microsoft Money, Quicken or (free and a good one) PLCash

Work with your prospective store manager until s/he understands how to enter sales, expenses and other transactions and keep the simple account balanced.

Go to a local bank with a good online banking service and open a Peso account, joint, with the storekeeper.  Get an ATM card and your login data for the bank account.

Sounds like a lot of steps but you can do this all in a day or two.  You can also have someone on the Philippine end do it for you remotely if you can’t come to the Philippines yourself (you won’t be able to pen the account jointly, but you can demand the log in to the online banking service so that you can monitor the account and all transactions regularly)

Last step?  Train, practice, love and encourage.

Once you have the storekeeper following a daily routine, entering all transactions in the computer, taking money to the bank to deposit regularly, using the ATM card to withdraw so there is a permanent record, and (most important, I think) after you are back home, talk to and encourage your storekeeper on a daily basis … hourly when s/he has problems …it’s totally free to talk computer to computer with Skype or one of the other VOOIP programs like it, ad you can watch your nieces and nephews grow up in front of the camera as well. 

One thing I have found for sure, living here in the Philippines now for nearly 4 years.  When something gets watched, it gets done.  When people get watched AND ENCOURAGED, they do great wok.  When money gets tracked and properly managed, it doesn’t disappear. 

Use the power of the Internet connecting people to people and see if it doesn’t make your sari-sari store 9or whatever other venture you try) stand out as a success story in a sea of failures.

A few technical notes.

Why a laptop?  Small footprint, low power consumption, built in uninterruptible power supply … it’s called a battery.

Why maintain administrator control?  You know others are going to use this machine .. and why not, it’s there.  But let kids explore the ‘net in the Philippines and in a week the machine will be so clogged with viruses, Trojans, etc. you may never get it running right.  Lock it down, control downloads and installation of outside software, and use a good antivirus program set to run daily.


For some help with management, training, coaching and business control, you might find this course interesting. In addition to a comprehensive eBook, it also has online features that can help your business partners learn from both sides of the Pacific.

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"I was tired of laying awake at night trying to figure out how to deal with an employee performance issue. Your book made a difference." P.S. I haven’t slept this well in years. J.P.


Popularity: 13% [?]

Filipinos Don't Like That Brand

Today I was busy with my email, at the same time thinking about how I really ought to get a blog post written.

I was answering friend’s email about a fish company down in General Santos City, Mindanao, when I got a bit long-winded (hey, how often does that happen ;-) ?) and it dawned upon me I had essentially written a blog post right here in my friend’s answer.  So, here it is.

Our conversation got started a few days ago when I related to him that a local dealer had started a small business linked up with a big fish supplier down in “Gen San”.  General Santos City is pretty much the capital of commercial fishing in the Philippines, and probably you know something about Gen San even if you didn’t know the name before, because all the major US brands are included in the customer list of the big fishing companies there.

Of course you aren’t ever going to get any of the top of the line products there in the US, the best tuna goes to Japan,where you can easily wind up paying as much as $600 USD per pound for the best cuts of the absolute top of the line tuna (I lived in Japan and I’ve seen it, but don’t worry, I never paid for it ;-) )

The product that winds up going to the US certainly isn’t bad, though, and there is good canned tuna in the stores here, relatively cheap, as well as many other “fishy” things from Gen San.

A few days before Holy Week commenced, one of my sisters-in-law showed me a tiny little flier from a local place … actually a private house, in a subdivision near by.  They were offering several varieties and sizes of shrimp, tuna steaks, calamari rings, and tuna siomai (show-my) (little bits of tuna meat wrapped in egg roll style wrappers, ready to be steamed or deep-fried).

The product was all guaranteed flash frozen in General Santos City the same day it came off the boat, and the frozen retail size packs would be delivered to your door any time by motorcycle messenger, just text to the number on the form and pay the driver on delivery.

Sounded like a great idea to me, the prices seemed reasonable and the variety of sea food here in local super markets is … well, not all that impressive.  I was particularly interested because of all the questions I get about starting a business in the Philippines, and no one seems to think past copying the little barely profitable Internet cafe on the next corner, or selling the same cheese snacks and cigarettes for 25 centavos’ less per pack than the neighbors sari-sari store.

Hmm, flash frozen fish, product of the Philippines, and you need nothing more to get the doors open than a chest freezer or two (cheap ones readily available at SM Hypermarket) and the ubiquitous cell phone.

We texted and ordered some samples and so far, everything has been great.  I hope the place slays in business, though, because like so many local businesses it almost seems as if they are running some sort of illegal syndicate operation … you have to know some one who knows some one just to buy there … like the US “Speakeasies” back in the 1820 or 1930.

Johnsonville Brats done right

Now that's a decent hotdog!

Another interesting example came up today.  I pass two different hot dog kiosks in the mall … both have been there, I think, the whole time I have lived here.  They don’t interest me because they just have the same old bright red nondescript Filipino franks on the hot rollers, turning hour after hour, about as appealing as … I don’t know what, but not appealing.

Today the Unofficial Cook and I were walking past one of them and I saw a tiny,  I mean tiny sign in the bottom corner of the ‘sneeze guard’ over their pathetic little dogs and saw the brand names “Johnsonville”.

I don’t know if you are familiar with Johnsonville, but it’s a nation-wide US commercial brand that reproduces a creditable copy of the real German brat, likewise Polish Kielbasa and a few other sausage variants.

I laughed and asked the girl if I could have a big, fat Johnsonville brat.  This is the Philippines, though, so of course she answered ‘Out of stock, sir”, but then of standing there and seeming proud of not being able to serve me, she led me ’round the corner to their second location inside the super market food court.  Thank you, my dear, your initiative and helpfulness did not go unnoticed.

There a smiling guy  pulled out a frozen package of real Johnsonville Bratwurst and told me, “Cooked to order sir, takes just 5 minutes in the microwave and on the grill.”  You could have knocked me over with a feather.

I begged off for today since we had just eaten, but you can be sure I’ll go back.  I asked the kid why I have never seen them before and you know what the young fellow told me?

“The owner told us to keep them hidden because Filipinos don’t like them.”

“Only in the Philippines” ;-) .  Well, you can draw your own conclusions regarding “Filipinos don’t like them” … but at the S&R Membership store in Manila where we go every couple of months or so for a “taste of the US”, virtually all the customers are Filipinos and those Johnsonville brats fly out of the store, priced about twice what they cost in the USA.

You know I often go to the mall around lunch time and do my walking there and often bring back food for Mita and I for lunch.  Can you imagine how many brats I would have bought over the past three years ago if the silly hotdog guy hadn’t been keeping them hidden.  Go figure.  You can do business in the Philippines, if you let yourself do so.

Hmm, I think I just wrote myself a blog post here, didn’t I?

Popularity: 11% [?]

Find Out About Tech in the Philippines

It’s always nice to watch friends grow and succeed.  One of the first Filipinos who ever spoke with me as a friend … long before I came to live in the Philippines was a fellow with the curious name of “Yuga” who operated a little blog centered around tech issues and what we call “gimmicks” here in the Philippines.  See http://www.yugatech.com/blog/

Yuga_Front Yuga’s real name is Abe Orlandres and I have mentioned him before, but felt another shout out might be in order because I have been following a very interesting series of posts he’s been running from Seoul, South Korea where he has recently been on a junket courtesy of LG Electronics to learn more about that company and their product line.

Unlike some Filipino bloggers, Yuga treats Filipino and foreigner readers alike, and he’s a guy a lot like me .. he doesn’t have a prominent family name .. not have to trade on one, as so many Filipinos feel necessary.  he doesn’t hail from some \high class’ background either … he’s a promdi like I am.

Abe-lg-korea But he writes factual and down to earth analyses of the latest and greatest tech items, including letting us know when they are available in the Philippines, what they should cost here, if they operate well here, etc.  A very valuable service.

Cograts on the Korean trip, Abe, and here’s hoping many more like that are in your future.

And for those of you back in the USA who aren’t that familiar with LG … I noticed a distinct resemblance to LG’s top of the line washing machines while watching the latest Sears Kenmore commercials during my recent trip back in Florida.  Sears hasn’t sold US-made washers in years, but at least they sold US brand names .. now?

The times they are a changing.

Popularity: 5% [?]

A Lot Depends Upon Whose Ox Is Being Gored

I decided to update and republish this post after my article yesterday on outsourcing office work on-line.  It’s a bit interesting since it looks at the situation of ‘exporting’ jobs from a couple different angles.

Almost without question I am sure I could find plenty of Americans up in arms about ‘stealing American jobs’ … but what if the jobs were not “American” in the first place…. the way the so-called “Irish” jobs in this article were not really “Irish” jobs at all.  Who does actually “own” a job?  If a corporation “makes” a job … as a tire company “makes” a tire, does that corporation have the right to “sell” that job as one might think they have the right to “sell” the tire?

Interesting news item that flowed across my desk a while back:

LATE-NIGHT calls to one of the State’s main directory inquiry services are being answered from the Philippines after the company that operates the service, Conduit, outsourced the night shift to a call center in Manila.

The move involves the loss of 10 jobs in Conduit’s Dublin headquarters and has prompted fears among the 120 staff working on the day shift of the 11850 directory inquiry service that their jobs could also be transferred to southeast Asia. The night-shift workers, some of whom have up to 10 years’ service, are being laid off later this month. Staff say that they have been offered a redundancy package of two weeks per year of service plus the statutory minimum.

Conduit switched the answering of directory inquiry calls between 10pm and 7am to Manila last June on a trial basis, and recently decided to make the new arrangement permanent.

KGB, a large US call centre operation that owns Conduit, runs a call centre in the Philippine capital employing 3,000 people. Wages in such call centres are typically about $2-$3 an hour, much less than the rates paid to Irish call centre employees… More of the article on Irish call center workers here.

Couple of interesting points, not all of which are readily apparent on first reading.

  • —-> This same article, with different details was written in some US paper or another a few years back when the company which is now KGB (no, not the same as the former USSR Secret Service ;-) ) “stole” the jobs from the US and shipped them to Ireland, because the Irish workers would do the work for a lot less than the US workers.  Did someone just whisper the word “karma” under their breath?
  • —> Those who are blindly investing billions in one call center after another here in the Philippines might want to consider who is going to undercut Philippine Call Center prices.  It will certainly happen.  Actually, few if any call center employees in Manila are working for $3 an hour as the Irish article suggests, wages have been climbing steadily in pace with demand.  You basically already have to pay more than $3.00 USD per hour for good agents in Manila, so who will start “snagging” business away from Philippine call centers in 2010?
  • —> The blind spending of my own countrymen, still buying Hummers and other gas guzzler’s comes home to roost in mysterious ways.  the jobs mentioned, and many, many others are no Me, behind the wheel
    Creative Commons License photo credit: revjim5000
  • longer American jobs or Irish jobs but they have become the ‘property’ of KGB.  The own of property can essentially do anything that he wishes with it, and KGB is a Bahraini company.  It’s not the Irish or the Indians or Malaysians or the Filipinos who are “stealing” American jobs, it’s the oil princes who have them pressed into their hands as tribute every time Americans prostrate themselves toward Mecca and offer tribute at the pump. If this wasn’t so sad, it would be laughable … mid-East oil sheiks taking American jobs along with American “gas money”.
  • —> Last item I found worth a chuckle.  In spite of all the paragraphs in the article bemoaning the poor hardworking folks who lost their jobs … actually none did.  If you bother to read the article rather than the sensationalist headline … ten workers were asked two change their working shift hours because of cut backs.  Two did change their hours, and are still working at “their jobs” just as before Manila came into the picture, while eight others said, “I’d prefer my severance package” and departed.
  • —>  Somehow I think a person who actually had no job might consider being asked to move to a different shift a little less life-changing than these folks did … but then again, it wasn’t me. Just remember, though, when reading about the “millions of US jobs” that have been lost to overseas employers … the truth is often more like a worker is asked to change hours and tells management, F.U, I won’t change … so management hires someone who will work as requested.  Is that the “loss of an American job”?  Or just another angry American living out his Johnny Paycheck fantasy … “Take This Job and Shove It”?

Popularity: 3% [?]

Business From End To Beginning

I just came across this idea in my files.  Earning money in the Philippines seems to be a bit like the weather.  Everyone seems to want to talk about it, but nobody wants to do anything about it.  This is right up the alley of a great many readers here, US, Filipino or any other nationality.  Looking at the dateline I see I took a snippet from my good friend Yuga’s blog back in 2008, nearly two years ago … and I’ve heard very little myself, either personally on in comments to Yuga’s original post.

Yet virtually everyone out there reading this in the Philippines has a computer, a video cam (or access to one) and a way to get high-speed internet connectivity over most of the Philippines, either through a 3G cell phone or via a WiFi USB  ‘dongle’ for a laptop or netbook.

Instead of searching the want ads for a job that will match up with your skills … at a salary that will make it hardly worth your while, why not tap into a profit stream that will never go away and one that is “in demand” each and every day here in the Philippines.

The “gurus” of sales and marketing will tell you the secret to making money is simple … find a need that is very important to someone … even one that causes pain (no one argues much with their dentist when a tooth goes bad, you may bitch about the money later, but when that sucker is infected and swollen you get it treated and are more than glad when the pain stops).

They also recommend selling things that are consumable … something that people continue to need and need again and again …and things that, like toothache, people have little control over.

Can you think of anything like a sudden toothache, off-hand, right now?  Hint, one clue is in the title … “the End”.  The death of a loved one is every bit as painful as a toothache and a heck of a lot harder to get over.

Yup, the final end, death.  It causes pain to whole families, not just the ‘recipient’.  It’s not controllable … in case anyone out there isn’t sure, let me deliver the news to you … we are all dead …we just don’t know when.  There is a never ending supply of death, and even the Bill Gates among us can’t avoid it.

And it’s something that doesn’t lend itself much to cost control … when a loved one dies, there are certain rights and rituals we all go through, and some of those rituals demand spending … sometimes a lot.

Read Yuga’s original post and then I’ll add some updated ideas … and don’t worry I’ll throw in something upbeat about new beginnings too, near the end.

Last week, when a sibling of a friend died of colon cancer, I went to the wake at the Paco church to pay my respects. My friend told me one of their sister from the States can’t make it and wished there’s a way they can do to ease the disappointment.

I said I can bring my laptop and use the built-in webcam to do a YM video conference. I hooked up my phone to Smart 3G and connect it to my laptop via bluetooth and started.

So there we were, moving the laptop around to broadcast the video taken from the webcam while other relatives huddle around to talk to the other party in the US.

I thought this was cool and wondered why chapels haven’t thought of this yet. … {hat tip: tech soulja Read more about online burial services from Yuga here.

People die every day.  In the Philippines wakes and funerals tend to be ‘big deals’.  Even poorer people who can’t afford a formal funeral home service normally have a viewing in the deceased’s own home.

Henry Allinghams Funeral, Brighton 2009
Creative Commons License photo credit: stuff_and_nonsense

Due to the economic facts of life, a great many of the deceased’s family and friends are liable to be in far off parts of the Philippines or overseas.  It’s expensive and sometimes impossibly disruptive for many to visit the viewing or services … yet wanting to pay their respects and to chat with others in the family in their grief and sorrow is a very heartfelt need.  Thus: “>How to Use e-Burol (Click here to download the manual) … there’s opportunity here to anyone who wants to set up a service like this on their own.

You could attack the opportunity in any of several ways: Go into partnership with local funeral homes where they would pay you to provide service “just like” the name brand undertakers. or advertise and run the service independently for a fee, or put up a directory service and ‘how to do it’ site and make money from advertising and affiliation with flower vendors and other services in the trade … possibilities abound.

Let me also add a word about competition.  Many folks glance at an idea like this and say, “Oh it’s being done already, I’m too late.”

Nothing could be farther from the truth.  The fact that there are viable businesses already offering these services is proof that there is a demand and public interest …it’s actually a great business potential indication.

Aside from death, there are a lot of other “high demand” opportunities. How many overseas relatives who have paid for a student’s education here would want to “virtually participate” in a graduation or even a wedding?  My guess is, plenty.

And don’t forget new babies. From personal observation, these little bundles of joy just seem to keep on coming … the Philippines has an endless supply.   I’ve personally observed when a new baby comes along it is a much bigger event than it sometimes seems in the US … especially if it is the first grandchild of a couple, as just one example.  Whole families will scape the last peso out of the piggy bank and set off for distant locations to see the newborn.  It’s one of those things that people do, it’s something that’s iportant to them, and it’s something that’s going to keep on happening, recession or no recession.

Put a simple web conferencing hookup and cheap web cam and mic in the new mother’s room and tie it to a “one time use” website (free on Blogger a number of other free web hosts) so that relatives all over the world can “tune in’ and chat with the new mom as she feeds and shows of the new child. (don’t forget to record the sessions and sell copies on DVD for those who missed all the joyful occasions live.)

What do you think? Ever given a thought to making a business out of the business of ife itself?   I smell potential here.

And as a final thought, even though it’s essential that you make some money out of all this, if you want your business to survive, it’s also a case of providing a necessary, very rewarding service to people who otherwise would regret “not being there” the rest of their lives … much more rewarding than selling laundry soap or condominium units or some other material thing.

Done right you can make a lot of people happy this way, or at least help them assuage their grief in some small way … and as my friend Martha would say, that is a “Good Thing”.

Popularity: 6% [?]

All about Franchising Seminar

Just a post or so ago, one of my most loyal readers, Laurence, mentioned that I should write more about opening a business in the Philippines.  Laurence also expressed the preference that it not be about “online” business and that it have the potential for employing Filipino workers.  Not a bad idea … profit … at least enough to live on for the business owner … and jobs for Filipinos without going off to the four corners of the world to work in some other country, scrimping and saving to send money home while their families grow up ‘fractured’ by distance and time.

Fair enough, Laurence, and thanks for the tip/guidance.  I am not an expert on business in the Philippines …. and I likely am not going to become one.  But here’s someone who is, has been for more than three decades,and has a proven record of helping people find their dreams and live them.

(By the way, for the skeptics among you … and don’t get me wrong, you are right to question everything in today’s world, and to make sure you know who the players are … I have no commercial interest whatsoever in this offer, I do not earn commissions or participate in any other way.  But I will say this .. for the number of people who come to this site searching for information on business in the Philippines, this P750 (about $15.30 USD at today’s rate) modern business course will be worth about 100 or 1,000 times as much as the average, “Try this, lose it all, try that, lose some more” business effort I am used to witnessing over the past 10 years.  Try it and see if my words don’t ring true.)

AUSTRIA-HUNGARY, FRANZ-JOSEF I 1915 ---DUCAT b
Creative Commons License photo credit: woody1778a

Interested in expanding your business into a Franchise System or looking for a Franchise to invest your money?

We invite you to come and join our upcoming Franchise Seminars and avail of our New Year seminar promo.

Title: “All about Franchising” Seminar

Speaker:  Mr. Rudolf Anton Kotik

— Founder of RK Franchise Consultancy Inc. (Philippine-based business)

— Franchise expert for 30 years in 3 Continents

—- Developed more than 350 Filipino Companies into Franchise Systems.

— Member:

—- FIFA – Filipino International Franchise Association

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— Author of the Best Selling Book “All About Franchising”

— Columnist – FRANCHISEToday, LiveinthePhilippines Web Magazine

Included in the Seminar:

— Seminar Materials (Brochures, Newspapers, Fliers)

— CD “All about Franchising” – the bestselling book on CD

— Snacks

— Seminar Certificate

— Initial Consultation

Seminsr Topics:

What is Franchising?

History of Franchising

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What does a Franchise offer

Benefits of buying a Franchise

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Advantages and Demands of Franchising

Mistakes by Franchise Buyers, Buying a Franchise

Franchising your own business for growth

Legal Franchise Requirements

Franchise Operations Manual

The Future of Franchising

Introduction to available Franchise Opportunities

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Quezon City —-  January 30, 2010

Bacolod City —-  February 27, 2010

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So, are you interested in your future, startingand running a business in the Philippines?  Here’s a very useful first step.  Will you wait, or will you make amove?

Popularity: 9% [?]

Working In The Philippines

A lot of folks I’ve met on-line over the past 7 or 8 years want to live in the Philippines.  Many are also below normal retirement age and don’t have a pension or other regular non-work income source to support their move.  So those with technical talent often ask about getting a tech job in the Philippines.

My view?  based on personal knowledge and contacts with a number of hi-tech folks as well as bankers and lawyers is … fughedaboutit (or that would be Tony Soprano’s advice and my echo).  Your competition is thousands and thousands of fresh, motivated and ‘hungry’ technical graduates each year and a large crop of under-employed experienced folks.  Also, many things both culturally and technically are done differently.  They may be smarter or less smart in your view, but the object is, no one is looking for your view … your chief value would be fitting in and being part of a team.

If my pessimism (honest evaluation) of the work climate hasn’t driven you away. here’s an outfit that is actively working with a lot of tech companies here in the Phils and is actively recruiting cannon fodder (I mean job applicants).  Best of luck.

Editor’s Note:  I originally published this more than three full years ago.  Time flies.  Yet it is one of the least visited, least read posts on my whole blog.  Confusing, since the headline is short, sweet, and exactly on point.  So I decided to revise it, up date it, and move it to the top of the list for 2010 … the day you can stop wishing and dreaming to the Philippines if you truly want to get off your duff and do something about it

When people ask about jobs in the Philippines … for Filipino or Foreigners, it is often apparent they don’t know the first place to start  So here are some places to begin.  If you want “a job”, then the first thing you need to do is check out two important factors:

Where are the employers and what are they “buying:   Far too many foreigners have handicapped themselves by subscribing to that “third-world”, “backward” country claptrap.  Fact is, IT and communications jobs are booming in the Philippines.  It is far more than “call center” jobs which have migrated to the Philippines.  Here’s a site that lists thousands of trade associations, consulting services and high-tech employers in the Philippines.  It’s run by the government, fairly easy to use and has stood the test of time .. on-line and ‘alive’ for many years now.  It includes details like contact person, address, fax number, etc. If you can’t figure out what to do with information like that, better reconsider how you are going about looking for a job.

The National Computer Center (NCC)

What are your Qualifications: You wouldn’t believe how many people write to me asking about jobs for Americans in the Philippines and report to me directly that they essentially have no skills.  The messages always go something like, “Oh I have no particular skills, I just need a job so I can live there with my sweetheart”, or words to that effect.  Usually I try to be nice about it, even though these messages depress me and annoy me.  I hereby resolve to stop mincing words.

If you feel you have no “particular” skills, then rush to the store and buy yourself a fricking clue, people.  And on the way back, equip yourself to be useful to an employer, please.

Listings of Philippines IT employers

Listings of Philippines IT employers

Employers don’t “give jobs’ for the sake of “having employees”.  They hire people with skills to get things done for them so as to make their business profit.  Weak, unfocused statements like, “I have experience in running networks” are not specific skills.

Do you have any idea how many people in the world can honestly claim they have “some experience running a network?”  Thousands upon thousands.  There are thousands of cab drivers across the Philippines with degrees in IT or other network/programming skills.  What sets you apart?

What is your USP (Unique Sales Proposition)?  “Sales, Dave, I’m not looking for a sales job.”  Oh yes you are.  Make no mistake about it, “looking for a job” is really an exercise in “selling yourself”, and if you haven’t decided to love sales rather than hate it, your chances go down very dramatically.

Individual IT certification source

Individual IT certification source

One USP that I feel many people ignore is, certifications,  This is especially important if your actual on the job experience is limited or “off topic” from the job you really want to land.  Here’s an outfit (based in the USA but with a very active Philippine presence) who can do just that.  Certify people to industry standards in over 600 areas.  I have no business relationship with them, and you must always exercise the principles of caveat emptor, but they certainly look worth investigating to me.  They have been heavy in the ICT business here in the Philippines for years before I came here, and who knows … certification might just be the key to unlock a door.

Look forward to many more articles like this in 2010 (in fact, sign up here so you don’t miss a single issue). but don’t expect pabulum and sugar-coating.  If you want a job here in the Philippines, I’ll try to help, but you will get off your ass and work for it on your own … losers and do-nothings are not welcome here.

Popularity: unranked [?]

Just Joking, Lang

I was telling someone a funny story that happened to me recently, and I figured why not share it … I’m too damn serious about a lot of these things anyway, or so people tell me.

First of all, “lang” is a Filipino word that literally translates to the English word “only”.  That’s one reason you see ads or price signs frequently written as P20 Only … becuase in normal conversation someone will often say “20 Pesos lang” when asked the cost of somehting … it’s not always clear to me if the word is being used as an adjective to try to assure you that the cost is ‘only 20 pesos’, as in “very cheap”, or just as a sort of a punctuation to emphasize they have answered you pricing question.  Not really something I want to try to define here anyway.

Anyway, “lang” is also used in the sense that something has only one meaning … to avoid misunderstandings.  It’s common to hear “Joke, lang” when the joke teller wants to make it clear that what was siad is only a joke and not to be taken seriously.
A week or two ago my dear wife and I were driving home from our little farm operation up north in Zambales when we stopped at a Pizza Hut franchise in one to the NLEX (North Luzon Expressway).

We went in and ordered some food to take home with us for dinner.  While I was sitting at a table near the ordering counter I happened to notice that two of the young waitresses seemed to be discussing something between themselves and kind of handing a folder of some sort back and forth between themselves.

One of them obviously “lost the bet” or something, and started walking, with the folder in hand, over to where Mita was standing a few feet away from me.  I saw Mita quickly say something to the younger lady and point toward me.  The waitress looked toward me and slowly began walking toward me as if she were really scared.  Frankly I figured it was going to be some sad story about being “out of stock” on some of the food items we had ordered.  This is sort  of a common occurrence.

Apparently, no Filipino chef ever tells the wait staff when an item has run out in the kitchen .. nobody wants to deliver bad news, you know, so just keep quiet, perhaps no one will notice.

Wait staff never want to tell you in advance that an item isn’t available either .. again, the bad news thing  … “I’m not going to be the one to deliver the bad news”.

It’s very common to get your order taken, wait a while and then get a visit from a reluctant waiter to tell you that you aren’t going to get your order after all.  Don’t ask me why, it just works that way.

So as I was waiting for this young lady to drag her way over to me, I was already starting to review what I had ordered in my mind and decide on a suitable substitute … which of course I could have ordered five minutes ago had I know that what I did order was out of stock.  Remember the rule here … “after the fact”

But no, my sour “take” on the proceedings was all wrong.  What the waitress was reluctant to do, but what she basically had to do, was to approach each customer and ‘sell’ them on a “feed the children” type charity program that Pizza Hut was sponsoring.

After a careful and very understandable presentation, the girl asked me if I would care to contribute … and of course, sitting there waiting for about P500 worth of takeout to be served I really could not say no to giving something to feed a hungry child, especially since the program was internal to the Philippines and was focused mainly on the the hundreds of thousands of displaced families in Mindanao .. the ones that Manilanos don’t even acknowledge as they drive home to dinner in their chauffeured BMW’s and Beans (oops, Benz’s).  So I handed the young lady, now all relieved that she had made it through a conversation with the “big, old Kano” successfully, a P100 note.

She whipped open her folder and began the process of filling up the inevitable receipt, which I didn’t want, and told her so … “I’ll be happy to contribute, but I won’t fill up a form.”

Her response was, “OK sir, but you do win a little appreciation gift for your contribution,”  She named some sort of gee-gaw, a bracelet or something, can’t remember now, but I didn’t want one.  I asked what other gifts were available.

She replied, “Well sir, the gift for a P50 contribution is a small desktop calendar.”

I stopped her then and there … it’s hard to get calendars here in the Philippines, and even harder to get little small ones that will sit on your desk out of the way, so I asked her to give me two, and if anyone asked why I was getting the “wrong” gift, just say I had contributed 50 pesos twice.

The waitress seemed very happy at that little problem being solved, but as she started to turn away my wife called out to her, “Make sure they are not 2009 calendars, it’s already December you know.”

Now that might have sounded petty obvious, but I was in National Bookstore, the Philippine’s largest book and stationery store just recently … in November, and they were, selling 2009 calendars (at full price) in November of 2009, so Mita’s comment was more than appropriate.  That’s the way things are here … new stock doesn’t come out until the old stock is gone, even when it is time sensitive or dated material … 2010 cars aren’t out yet, as an example, becuase there are still 2009 models unsold.

“Calendar Girl”, happy until Dave came along

But the girl must have had that question thrown at her before , becuase she confidently turned our way and said, “Oh no ma’am, no sir, they are not 20 ‘Oh’ 9 calendars, they are 20 ‘Oh’ 10 calendars, lang”

Now I of course have a reputation as a curmudgeon, and I can also admit to always having sort of a ‘thing’ about people using imprecise terms regarding numbers.  For 10 years now, we have had people saying things like 20 “Oh” 8 when they ought to he saying “”two thousand eight”, but of course I seldom say anything, becuase even though it is ‘wrong’, who cares, the meaning is clear.

But 20 “Oh” 10?  That would “translate” to the year 20,010, roughly 18,001 years from now … a time I am highly unlikely to be around waiting on a calendar.

So thinking I’d apply a little humorous correction to her improper communication, I looked at her and said, “20 “Oh” 10?  No need for the calendars then, I won’t live that long.”

I, of course, figured she would “get it” and realize that after 9 or 10 years of ‘slang’ usage, things would have to change in a month when the 3rd digit of the year changed.  The decade of 20 “Oh” something was drawing to a close.

Well, as I have said before, “Culture Shock” doesn’t just mean taking a cold shower with a dipper and a bucket, or having a plate of crickets served in a restaurant.  You don’t joke about death here, especially to an impressionable young person, and especially if the “joke” can be construed as predicting your own death in less than a month.

The poor girl turned literally ashen in color.  She went and got the calendars and handed them to me with a look on her face as if she’d just seen her favorite puppy run over by a bus.  Or like she was looking at a ghost, or a “dead man walking.”

I wanted to say something, but somehow I knew that the common “Joke, lang” wouldn’t make up for the shock I’d given her.  And I knew that if I tried to explain the issue about the “20 Oh” expression it would only make things worse, because it would only come out as criticism of her English skills. personally.  In my clumsy “joke”, I was only adding to the fear she had to overcome when she summoned up the courage to approach me in the first place.

She just didn’t “get it” at all, and you know how it is, especially when you suffer through a bad comedian on TV … if you don’t “get” a joke, all the explaining in the worlds doesn’t make it any funnier.  And espcially if the joke turns out to be hurtful, explanations just make it worse.

Our food came then, delivered by the other waitress, and my wife and I said our thank yous and slipped out the side door to our car.

I couldn’t resist a look back to my “calendar girl”, and the last thing I remember is her soulful eyes looking at me the way I imagine the eyes of people in the Titanic’s lifeboats watched as the ship went down while they could only sit helpless and watch the tragedy unfold.

Every time I pull a culture/language related “boner” like this I resolve never to get myself in the same position again … but of course I am sure I will.  There’s an old saying that laughter is the best medicine, and it’s a true saying, but just be very careful you know, in advance, what people are going to laugh at … preferably before you make the joke.  It’s really, really, really hard in this life to ‘un-say” something ;-)

By the way, if this story made you feel a bit sorry or concerned about hungry children, good, that was the intention.  We who hail from America, no matter how hard we think the times are back there these days, are so well off it is amazing to most of the ‘real world’.

The poorest person in America, saddled with credit card and mortgage debts and coming to the end of unemployment benefits is still richer by a huge amount than the every day standard for millions of Filipinos.

We’re not talking an occasionally “missing a meal”, we’re talking one thin meal a day, on good days that is, … “missing a meal” is synonymous with no food that whole day at all.  Millions of children in this country are sent to bed without their supper every night, just as a matter of the way life is.

There are thousands of worthy charities out there … please consider sharing some of your bounty this Christmas season …  if you don’t have a particular one in mind, my friend Bob runs his own, 100% volunteer Christmas food program in Mindanao … think about it if you will … hunger, children and Christmas are three words that just never fit together properly … they clash like one of Dave Starr’s clumsy jokes.

Popularity: 16% [?]

Customer Service — Getting Your Way

Recently I wrote Customer Service Philippines Style regarding some of my adventures in Philippine living and the issues you should be thinking about rather than just the perpetual “">How Much Do Things Cost in the Philippines?” question. (See also excellent blog on What things cost in the Philippines, from Christian Skoda, his costs are from early 2008 and have not changed much, if you apply today’s slightly less favorable dollar/peso rates).

Now the first thing I want to do here is put up a little disclaimer.  First of all, I don’t give legal advice, and nothing I say should ever be construed as such.  Ditto with financial advice .. ok?  Everything I write is based on personal experience on what has worked for me, and as we always say on the Internet, YMMV (Your Mileage May Vary).  But here are some thoughts you might want to consider:

Petron gas logo, Philippines Forget about the Phone (Business only happens face-to-face):  In most cases in the US, when you have a problem with a business, you can often get resolution on the phone.  In the Philippines, I find this pretty much useless.  As an example, recall my diesel/gasoline misfueling story?  When we first found out what had happened my wife got on the phone with the gas station who had made the error.  Know what their response was, after a lot of hemming and hawing? 

They told my wife that we should drain out the contaminated gasoline/diesel fuel mix and bring it back to them … 20 miles the wrong way in the expressway so they could examine it.  I was only a little pissed when the incident first happened.  I as a lot pissed when I heard their proposed solution.  Rather than argue with them on the phone or waste my own precious mental energy in getting madder and madder, I just had the mechanics at our “rescue station” finish draining out the bad fuel, take apart the water separator/fuel filter and clean and flush that, did not let them mess with my fuel injectors or timing pump … I know enough about diesels to avoid that faux pa at least, bought a new full tank of diesel, got a receipt for everything that was done and went on my way to Zambales as planned, three hours or so behind schedule.

Remember, annoyed as I might be by the error. my mission was to go to Zambales for some farm and family business … not to sit around all day until somebody showed up to receive my wrath and make restitution on the spot.  Eyes on the prize, so to speak.

Don’t Talk To Underlings (they can’t fix the problem anyway, they have no authority): The next day, after we were home and rested, I drove to the offending gas station and went straight to the office and politely, but firmly asked to speak with the lady we had spoken to yesterday who claimed to be the manager.  My wife was with me … always a good idea, except read the rest of the story.

After explaining who we were and why we were there a huge, animated discussion started between my wife,the manager, an assistant manager who had come running in, and I think the guy who had been mopping the rest rooms as well.  The office was soon crowded with people. ;-)

Total gas logo, Philippines I asked the manager to please talk to me, I was the one with the complaint, but (very typically) this request was essentially ignored.  I of course couldn’t follow all of the discussion, but I could tell the main focus of the conversation was about finding the young guy who had made the mistake and what action could be taken against him … after firing him I think throwing him under a bus was discussed ;-) .  The assistant manager ran outside and I observed him hollering and screaming and waving his arms at all the pump attendants and the manager kept repeating over and over again, to my wife how sorry she was.

I quietly and politely interjected again that I wished to be addressed personally … my wife was not the one who bought the fuel and if necessary, I would ask my wife to leave the room, since they were refusing my reasonable request.  This took the wind out of the manager’s sails a bit and she quieted down and started telling me, in perfectly adequate English how sorry she was and how hard they were trying to find the employee who had made the error and if they did, they would fire him on the spot.

Decide Before You Start What Outcome You Want and Stay On Topic (getting guy fired may make you feel good, but it won’t accomplish much for you).  It’s very human to be pissed off and want to see some dummy given the axe, but it won’t replace wasted time or money and in the end, only his children suffer … at my age I know how easy dumb mistakes are to make … and I’ll wager I (and you) will make a lot more before we pass on.

I was proud of myself on this occasion because I remember a key factor.  Filipinos talk loud, especially when excited, but a double standard is in effect.  Might as well accept this, or stay home.  If you, as a foreigner, start raising you voice, your stock starts going down.  The louder you get, the less you will succeed. 

It’s hard to accept, especially when you are very, very much “wronged”,as I certainly was in this case … but especially if it gets up to the shouting stage?  You are not going to leave happy … trust me on this.

So I carefully, and under strict vice control, stated to the manager that I was not interested in any way what action they took regarding the errant employee.  That was her issue to deal with as the manager, after she settled my problem.  Her eyes got big.  Apparently in years of resolving issues like this she was only used to dealing with unhappy customers with “blood in their eye” who wanted to witness the employee getting chastised or fired.  A good friend reported a similar incident to me where he suspects the guy got fired before my friend even realized what was happening.  Unless the wrong you are trying to right is actually the direct business of your spouse or ‘helper’, keep control of the situation yourself.  Again, eye on the prize.

After this sunk in on her I handed her the receipts for labor and refueling from the “rescuing” gas station, plus a handwritten sheet I had made up that showed how much “good” fuel had been in my car when I got there (which they had ruined)… calculated from what they had sold me and what we drained out, the gasoline she had sold me in error, the service charges I paid at the other station and the diesel I had to buy to bring my tank up to full, which had been my original intention.

My 2006 Mitsubishi Adventure, Philippines I then told her something else.  I was not interested in her g> being sorry.  In fact, I hate that aspect of living almost everywhere in Asia.  If a mistake is made, ok already.  A simple apology is enough.  You know, most every time I have made another person deeply sorrowed, I probably have been in a situation where I was sorry myself.  I said something like this:

“Ma’am. I don’t want anyone made any more ‘sorrowful’.  I accept all apologies and let us move on. I want PhP 2,275 Pesos (can’t remember the exact figure now) and I will be out of your office and on my way with a smile on my face.”

She looked back at me and asked, “You mean a refund is all you need, Sir David”?

“Yes ma’am”.

She was out of the room like a shot, “For a while, sir.” came back to me over her shoulder.  She was back in five minutes, the exact amount of money in her hand, a cash receipt voucher for me to sign, two air freshener gimmick give away’s in her hand and a genuine smile and look of relief on her face.

I have no idea what happened to the miscreant, nor do I care.  I took the money, my wife and I left with smiles and “maraming salamat’s” all around.

EC Tag toll gate, Philippines On the way to our car I got roped into spend some of that money in my hand on a fancy pre paid expressway toll transponder (more on that at another tie) and a nice lunch in a rest stop restaurant.  A good morning all around.

Always remember and never forget, if you are there to get your money back, and you get it back, you have succeeded beyond expectations, so be happy.  As my hero, Harry Chapin once sang, “… well another man might have been angry, and another man might have been hurt … I stashed the tip in my shirt.” ;-)

Another happy day living in the Philippines.

Popularity: 7% [?]

Customer Service Philippines Style

One of the things people continually come here looking for is some form of the question, “What’s the cost of living in the Philippines.”  So, of course, I write often on that subject … see Real Cost of Living, Philippines or Philippine Questions — Cost of Living as just a few examples.

But one answer I frequently give is one that many don’t care to hear … cost of living is one of the last things you should ask about.  Why?  Simple.  Since you are reading this article in a country with Internet access, and likely reading from your own house and using a computer that you own, there is very, very little chance that your present country has a lower cost of living that here in the Philippines.  (by the way., if I’m wrong on that guess, write me and I’ll be happy to write about your paradise as well … inquiring minds want to know.)

Much more important than cost of living questions is, can you attune yourself to the “norms and standards” of the Philippines.  believe me, although I personally don’t have too much trouble with this, it can be a problem from time to time .. and all too many Americans I know of came here, drove themselves crazy over the need to adapt, and finally often went home in disgust.  The Philippines is not going to change to accommodate youYou are going to change to accommodate the Philippines, or else.

“Else” are consequences like the number of retired Americans I know who live here and are on heart medication and have other health issues because they are constantly at war with the way certain things are done here … and although, as General Sherman said, “War is Hell”, trust me, being on the losing side is a lot worse than on the winning side.  And make no mistake … if you come here convinced that you can show the Philippines and the Filipinos a “better way” and they are going to adopt it and do it your way, you will lose, so save yourself the price of a ticket.

old school
Creative Commons License photo credit: adamlerner

Here’s a few examples you might find illuminating based on current experience and a few techniques for coping with reality:

Sales Are Final: Even if you buy from the largest, name-brand stores and you buy top of the line products .. you will not be able to return them and get your money back.  Period.  End of conversation.

This will be a huge thing to many who are used to say, going to the hardware store and buying more than they need to finish a job, and then taking the new, unused materials back .. or buying a shirt for someone in two different sizes and taking back the one that doesn’t fit.  Grrr.

Once Anyone Has Your Money, Good Luck Getting it Back: The lady who runs the business office at my local Mercury Drug store is named Sally.  We have an internal family joke, because to ourselves we call her “Long, Tall Sally” like the famous Little Richard song.  We remember her name by thinking of her as Long Tall Sally, because she is actually short and round … kind of like me LoL).  But why do I know her so well?  She works in the back office and is seldom seen by customers out at the prescription counter?  Easy.

About a year ago I came in and got prescriptions worth about 1700 Pesos.  I didn’t have a lot of cash in my pocket so I whipped out my trusty local bank account debit card and charged the drugs.  Or tried to.

“Sir, it did not go through, please try again.”  OK, I did.

“Oh sir, please try this reader here, it still didn’t ‘take’.”  So, I did.  Still no joy.

Rather than try a forth time, I dug deep, found 1700 pesos, got a receipt (OMG do not ever lose your receipt) and went on my way.  Can you guess what happened?

Of course you can .. my bank charged me three separate transactions of P 1700 on that day, when I had already paid cash.

Long story a little shorter, Sally worked diligently and got two of the erroneous charges credited back to our account in a few weeks, but the final extra charge took 2 more months and I forget how many trips to the drug store to see Sally.  Thank you Sally.

Lesson learned?  Don’t ever, under any circumstances swipe your card more than once … and if at all possible, no bank or other business will release money voluntarily, even when they all tell you they are sorry and readily agree that the mistake is theirs and not yours.

Don’t Trust Anyone To Do Even Simple Tasks: A couple months ago I was on my way to Zambales, two hundred kilometers or so north of our home here in Marilao, Bulacan, and I stopped at the first rest stop on the NLEX (Northern Luzon Expressway), just near out house.

I really only wanted to check the air in my tires, but my tank was close to one half, so I pulled to the pumps first and told the friendly young attendant, “Full tank, diesel, please.  Automatic shutoff, walang tullow”.  (always tell them to use the automatic shutoff, or else they will try and try and try to squeeze the last milliliter into the tank and always manage to dribble (tullow) fuel down your fender).  Simple enough.

When the man came back to the window to collect I thought the amount seemed a little higher than I expected, but fuel almost always costs more on the toll roads, so I paid him, pulled over to the attended air pump, gave the guy there my accurate tire gauge, What It Means To Be An American, Or A Filipino , got blown up, and was soon on the road.  Anybody guessed what is coming?

Yep, in a few miles the car started surging and running funny.  Luckily there was another gas station coming up, I pulled in, opened my tank filler door, the one with the big bold Diesel label, opened the cap and smelled the unmistakable odor of gasoline.

Four hours of draining the tank, flushing, priming and so forth, plus a full tank of Diesel this time, and I was on my way.  Moral.  Only you can prevent forest fires or stand and watch the gas station attendant.

    Anyway, that’s just a few recent adventures in customer service here in the Philippines.  I’ll save the one about my bank changing the name on my account and telling me I couldn’t access it for another time.

    Do you see why I say asking questions about the price of things are the questions of low importance to decide about living here?  If you think you will go ballistic or have a stroke when someone takes your money and doesn’t give it back, etc., then this may well not be the place to live.  Consider carefully, because once you move here you are not in Kansas any more.

    Popularity: 5% [?]

    Butterflies — Foreign and Filipino

    This story is either so “corny” as my dear mother-in-law might say, or so sweet that anyone who has to watch their intake of sweets should just move on.  But those of you always troubled with the perennial “How Can I Make a Living in the Philippines” might want to keep reading … be sure to check your blood sugar before and after ;-)

    According to an American Indian Legend -

    If anyone desires a wish to come true they must first
    capture a butterfly and whisper that wish to it.

    Since a butterfly can make no sound, the butterfly can not reveal
    the wish to anyone but the Great Spirit who hears and sees all.

    In gratitude for giving the beautiful butterfly its freedom,
    the Great Spirit always grants the wish.

    So, according to legend, by making a wish and giving the butterfly its freedom,
    the wish will be taken to the heavens and be granted.

    We have gathered to grant this couple all our best wishes and are about to set these
    butterflies free in trust that all these wishes will be granted.

    interesting.  And what, you may ask, does this have to do with earning a living or operating a business, in the Philippines or anywhere else you might rightly ask?

    The answer lies here: http://www.amazingbutterflies.com/

    Orange on orange
    Creative Commons License photo credit: wolfpix

    This is a site owned by a fellow name of Jose Muniz and his wife Karen, originally from Florida.  Back in 2006 a friend of Jose’s made him a $100 bet that he couldn’t make a living out of selling butterflies.  (I’d love to have been a fly on the wall when that conversation took place, what on earth got them started on that track?)

    Anyway, Jose was earning a living as a computer consultant and was bored, so he took his friend up on the challenge.

    I don’t have 2009 earnings figures, but the company made it’s first $1.000,000 (that’s US dollars, not Philippine Pesos) in 2006 and they haven’t looked back since.

    Could something like this be replicated in the Philippines?  Your guess is as good as mine, but as a person who lives here and has a pretty good understanding as to how business is done I certainly don’t see why not.  Some facts to consider:

    • We have lot of weddings here in the Philippines.  Many popular venues have multiple “production lines” and run weddings morning, noon and night.
    • Philippines wedding couples and parents are no different than any other people, a wedding is a huge event in a couple’s life and they want the best .. or as much as they can afford.
    • The raw materials in this idea are cheap, and grow naturally … and the boxes can be shipped anywhere and no trained technicians have to go along to “operate” things.
    • The Philippines is blessed with abundant, cheap internal express services … they don’t charge like a wounded bull, or like FedEx as the case may be ;-)
    • In addition to a lot of weddings, we have a lot of “patays” (funerals and death memorials.  Even in low income areas it’s very common to see the tent of a funeria (funeral home) in front of the deceased’s home, even folks who can’t afford viewing at a funeral home at=re going to have a proper send off … and I think releasing butterflies to symbolize the ascent of a loved one’s soul is at least as important as wishes going up to heaven for a new couple.

    Anyway, if you are late to the fray on this and are afraid someone may have already read this post and started working on this idea?  Fear not.  In my experience less than 0.00001% of the people searching for “business ideas” even bother to do anything about them.

    As Churchill is quoted, “Many men stumble across opportunity, but most just pick themselves up and walk on, taking no further notice”.

    If you are looking for more conventional “Earn a living in the Philippines” or “Start a business in the Philippines” ideas, I note that friend Bob Martin’s 49 Ways to Make a Living in the Philippines book is on sale … for well under a dollar an idea.  Bob has one thing an awful lot of people who read Philippines sites, write Philippines sites, etc., can never say … Bob actually earns as good living here in the Philippines and has done so for a number of years now.

    I did a full review on that 49 Ways to Earn a Living in the Philippines book here, if you want to read more before you decide.

    Popularity: 4% [?]

    Living in the Philippines by Blogging

    No, you didn’t just see that blog post a title a couple days ago.  You saw Live In The Philippines by Blogging which was a little sort of ‘throw away; piece I wrote simply because I was exuberant about the way the traffic … mainly daily visitors … had increased here in recent months.  As part of the post I displayed a little ‘show off’ screen shot of my visits over a month or so.  Frankly I thought a lot of the regular readers would be bored by this, and I made a mental note not to do posts like that too often.

    Well, nobody told me how often ‘too often’ was, so here we go again.  Take a gander at this graphic:

    15_aug_stats

    Aside from that little ‘notch’ around 18 July … which was caused by a mistake I made with the stats program, not by a dearth of visitors … the climb in readership looks pretty steady, doesn’t it?

    What do you suppose that last big spike, almost to 1,000 represents?  If you guessed the previous article on blogging in the Philippines you would be absolutely correct.

    Does Google love articles on Blogging?  I recon so, since you can see that there is no increase at all in the tiny little band of orange colored faithful daily readers down at the very bottom of the chart. All the readers in that ‘bump’ were folks who were searching blindly for some combination of “blogging” or “Living in the Philippines” and any or or and combination of those phrases.

    Does Google like posts with large graphics in them?  Well, likely so, because I’ve written articles on the subject previously with never such a visible jump in single-day readership

    Do the words in the title make a difference?  Probably.  I’ll let you know a few days from now.  There is a reason (which I won’t go into right now) as to my this one is titled “Living in the Philippines” while the one last week was titled “Live in the Philippines”.  This is not an experiment in human logic but indeed it is an experiment in Google logic.

    Just so the reader doesn’t feel he or she has gotten this far and received nothing in return for the effort, let me say something useful regarding blogging in general and blogging in the Philippines in particular.

    The idea that one can simply start a blog and make money from it is likely the most outrageously false belief ever perpetrated on the Internet.  It’s almost assuredly a lie, impossible, and is frequently step one of ‘buy this’ or ‘buy that’ scams which hurt a lot of people who might never have been hurt had they not been sort of ‘taken in’ by the build it and they will come’ blogging mantra.

    But let me add a clarifying, or even perhaps opposing view.  The most common secret to making money online, and the one that is easiest to to, poses the least risk and has, by far the largest chance of success is, start a blog.

    Did I just contradict myself there?  No, not really.  Making money from a blog itself, as some sort of pure altruistic “good thoughts” thing, along the lines if building the ball field in the corn patch, probably has very little chance of succeeding.  But as a mechanism for driving and ‘shaping’ the flow of traffic on the ‘Net, a blog has little equal.  or certainly no equal on a dollars and cents basis. 

    I can easily drive 1,000 visitors to any address on the ‘Net I want to, tomorrow, with something like AdWords or some other form of Pay Per Click traffic generation, but it certainly won’t be free .. it will cost anywhere from a few dollars to a few thousands of dollars, depending on how Google ‘likes” the location I want the traffic to land on.

    So one single few hundred word article on one single relatively obscure bog and then be worth, real world, hundreds or even thousands of real dollars.  That’s the hidden meaning behind the statement you can make money with a blog.

    A week or so back I wrote about people searching for car prices in the Philippines and landing here … ahead of more than 1,4 million other sites that attempt to be found for the keyword or ‘key phrase’ “car prices Philippines”.  I commented that not only was this more than a tad incongruous, but it represented a great untapped resource and opportunity.

    Several people even wrote me privately to say. “I missed something, what was the opportunity”?  Well, the hidden opportunity is, how much is ay 1,000 targeted, interested in buying car customers worth to a Philippine dealership who actually makes money on selling cars?  And how much does it cost to ‘drive’ those 1,000 potential clients there with conventional advertising versus a simple blog post? 

    As an example (I think I used this before, but no one seems to have internalized it), why would I ‘far’ outrank someone like Mitsubishi Philippines, who spends literally millions of pesos per year on marketing and adverts when a person comes on line looking for prices or information about a Mitsubishi Adventure?  I man, if Mitsubishi Philippine even began to understand how to market online, there is no way I should even rank on the same page of Google results as they do.  They have three big advantages:

    1. They won the name
    2. They have the money to spend
    3. They employ people with a lot of professional marketing expertise

    So the is no rational way that I should outrank them so, but I do.  Not because I am smarter, but because no one has taken the time to show them how they are missing the boat, and offered them a solution (for a fee, of course).

    Some times that are just holes in the cosmic fabric where strange things just happen.  Other times what appear to be anomalies are just opportunities people could take the ball and run with it if they just want to wake up.

    Popularity: 2% [?]

    Live In The Philippines by Blogging

    It’s certainly no secret that I make a portion of my income here in the Philippines by blogging.  Many other successful foreigners do as well.  And many Filipinos do also, although it often makes me wonder why so few Filipinos really get into it and make something out of their natural advantages.

    Advantages you say?  Absolutely.  They were born here, raised here, schooled here, have gained a whole life time of experience here, yet a great many of them seem to act as if this is something only a foreigner could do.  Or that only a foreigner can write to engage other foreigners in thought, conversation or commerce.  This is self-defeating nonsense.

    There are some Filipino bloggers who have cracked this code.  Two of them I follow regularly are www.yugatech.com and www.carlocab.com.  These are both real-life Filipinos, born and educated here and they don’t have an “old family” name, foreign wives or any of the other things some people think of when they hear about a successful Filipino. 

    Basically, they took advantage of the online world, learned enough to get the basics accomplished, and (here’s the part many of you are going to gloss over) they did something, and then stuck with it!

    An article or two ago I used this quote and I am going to shamelessly use it again today:

    What would you say is the biggest single reason for your success?

    The biggest single reason for our success is that we got off of our butts and took some action.   It’s really tempting to remain on the sidelines and endlessly gather information but at some point you have buckle down and tell yourself, “Alright, let’s do this”.

    A lot of you reading this article were caught by the title and have read this far because many people believe “There is money in blogging”.  And you know what?  There is.  But it doesn’t come by magic and it doesn’t come without starting, sometimes revising, building more, and then building still more and above all, sticking to it.

    A year ago or so, this bog was nothing but a veritable digital dustbin.  I think I used to get … on a good day .. 10 visitors, if that.  My income was on the order of not even pennies per day, pennies per week would be more accurate.

    PhilFAQS Traffic 2nd half, 1009In November of last year, after I had been writing for my friend Bob for a while (thanks Bob) and taking advantage of a few other free helps that people kindly offered me, this is what my readership looks like since I got serious enough to put statistics tracking on the site:

    By the way, I use www.statcounter.com (totally free, no affiliate link here, just a good tool I recommend).

    The climb since last November may not look like much, but then again, how many other people get even these figures.  Many people haven’t even stuck at it that long, so I feel I have nothing to be ashamed of … and this chart looks a lot better than the profits of General Motors or Bear Stearns … with no government money needed to make up for executive greed and incompetence ;-) .

    Each time a page loads here on PhilFAQS, where you get real answers about retiring in the Philippines and supplementing that retirement, I make a fraction of a cent.  I intend to grow this income substantially.  But assume I don’t?  This little site alone already pays my rent here in the Philippines …and free rent is something not many of you are going to find.

    The real secret?  As Nike says, “Just Do It.”

    Popularity: 7% [?]

    Living in the Philippines — Why Get a Job?

    A great many of my searches here at PhilFAQS, the place where you get answers on living in the Philippines, revolve around “getting a job” here … normally from folks who are thinking about moving back to the Philippines, moving to the Philippines for the first time, and people unsure about opportunities for their children should they live here in the Philippines, or continue to live in the Philippines when their children reach maturity.

    First of all, it’s no secret that i am not in the “jobs in the Philippines” business.  I consider traditional “jobs” to be something that is slowly but surely moving in the direction of the buggy whip and the dinosaur.  I also don’t necessarily equate “landing a job” as an “opportunity”.  Sure, there will be times when a conventional job might seem to be the only route that seems open to someone, but I don’t necessarily see that as “opportunity” … more like having a puncture and being able to put on a spare … it keeps the car going but it’s hardly something that most of us wants to happen. 

    Where, for example, would we be today if Bill gates or Larry page or Sergy Brin opted for the undoubtedly high level job “opportunities” any of them were eminently qualified for?  They would now be middle-aged plodding corporate “staff”, juggling their finances every month to insure enough income to educate their children and plan a retirement and we, the world, would be eminently poorer.

    Here are a couple things that people should think through regarding even wanting to “get a job” here in the Philippines.  especially if they are already employed in a foreign country.

    • First, you don’t need a job here that even approaches what you are making in your current position.  Let’s say a foreign worker and/or husband and wide working together clear $100,000 USD annually.  That sounds pretty “successful” in most people’s book, although in some places in the US that couple might not be living near as well as some might think.  But the bottom line is, the couple needs nowhere near $100,000 USD to live a very comfortable lifestyle here in the Philippines.  My wife and I live very comfortably on an average of $1200 USD  per month, (Say $14,400 USD per year)(including a generous amount going to savings, reserve for replacing our car in the future, sending one “surrogate daughter”, our niece, to college and eating plenty American-style pizza ordered in (too much pizza, judging by my waistline)).  We also hop on an airplane whenever we want to, visit friends in Davao, fly to Macau to renew my free visa, etc.  We are not hurting in any way.
    • Secondly, jobs, even jobs in the Philippines, cost money as well as pay money.  Suppose I had a job working for a firm here in the Philippines who employs foreigners … perhaps a big call center in Makati.  I’d be spending several thousand dollars a year on business clothes, commutation costs, gifts, socializing at the office and a big thing … Philippine income taxes.  Makes the ‘gross” of a job a heck of a lot more attractive than the small amount I would actually “net” from working for someone else, that is for sure.

    So what could take the place of a J.O.B. (Just Over Broke) for someone wanting to live here in the Philippines?  One thing that jumps right into my mind is, earn money from outside the Philippines while you live here in the Philippines.  How on earth could one do that, Dave?  Well, of course regular readers will know what I’m going to say next … the Internet.

    Now of course you could honesty and ethically earn money directly via the Internet.  that’s what springs to most people’s minds as soon as the ‘net comes up in conversation.  And the next thing that comes to mind is … “Oh I couldn’t do that, I don’t have the technical skills, I am not an engineer or a “geek” and all sorts of self-defeating thoughts along those lines come into play.  You would, of course, be wrong.  But how would you bridge that gap between what you could accomplish and what you think you can’t accomplish?  Here are some resources you could start with:

    • The Portable Lifestyle   This is a company run by a young couple (Jon & Kathryn).  Originally from California they now travel the world, pretty much continuously, on their own schedule.  They have two small children with them, by the way, they are not waiting until the are “old enough”, when perhaps health issues or other constraints will time them down.  I have sold several of their products (which are fully money=back guaranteed, by the way) and have nothing but good reports.  They also publish an excellent free Portable Lifestyle Newsletter. Recommended.

     

    • My Online Income System. This is a complete. no-tech business system authored and distributed by a young American single-mom, Kimberly Hoffman.  As many of you know, I earn income by promoting products online … those which I consider worth the effort, that is.  I’ve been promoting this for a couple weeks now and sales have been gratifying.  The methods Kim teaches are sound and her income potential realistic … several hundred dollars a week, honest profit.  With that you can live in the Philippines full time quite comfortably.  Since you have a full two months to try the system out with return privilege if it doesn’t work for you, I recommend those of you My Online Income System

    Now, as many of you also know, I try not to heavily promote in this blog, so I promise you won’t see a steady diet of ‘click here and buy’ posts here, but I truly believe these two programs are well worth a look-see. 

    In the spirit of providing you the best in totally free information applicable to life in the Philippines, retiring in the Philippines and earning a living in the Philippines, here is the reason I was inspired to write this article today.

    Fellow blogger Michael Dunlop over at the Income Diary published a great interview yesterday, from a couple who cut their chains and learned to become successful and independent without the bonds of a J.O.B.  It’s entitled “My Wife Quit Her Job and became an Internet Entrepreneur” and it is well worth a read and a thoughtful review.  If I had to chose one single quote out of the whole interview it would be this one:

    What would you say is the biggest single reason for your success?

    The biggest single reason for our success is that we got off of our butts and took some action.   It’s really tempting to remain on the sidelines and endlessly gather information but at some point you have buckle down and tell yourself, “Alright, let’s do this”.

    The couple in question, based in California, took themselves from zero income to over $100,000 USD online in just one year.

    (There’s that magic $100K I mentioned earlier, if you still think you need it, heck, just earn it). 

    How, I am sure you are asking.  Superior technology?  Selling the ‘next big thing’ in electronics?  Some sort of esoteric magical self-improvement formula gimmick?  Multi-level marketing of magic berry diet pulls.  Writing eBooka about writing eBooks? 

    BumbleBee Linens Nope .. take a look here at their online store.  They sell wedding linens.  Yep, handkerchiefs and such with the fancy trappings that go with a formal wedding.  Not only are they doing this (sales up 70% during the so-called ‘global financial crisis’), but, although they seem to be happy living where they are, I don’t see a single thing that would prevent them from running their established business from the Philippines instead of the US.  (actually, since I have a suspicion many of their products are made in Asia anyway, they might even have an advantage in being based here).  I may cover that in another article.

    I recommend their blog, it is very informative and has lots of actionable thoughts … the step by step story of how they built their business from ‘zero’ to ‘hero’.  I particularly liked this post, Five Reasons To Quit Your Job.  Enjoy.

    Popularity: 1% [?]

    There’s a Philippine Pony In There Somewhere — Find a Hungry Crowd

    As always, another week with many searches and private inquiries about starting a business in the Philippines has come and gone.  I refer many people to this fellow, Rudolf Kotik at Philippine Franchise Opportunities.  I haven’t yet had the pleasure of meeting personally with Rudolf, but he’s a friend of a friend and a long term, legitimate businessman here in the Philippines.

    One area of opportunity Rudolf always has new opportunities in is the food cart business … there’s about 10 new offers listed since the last time I checked.

    When I go to the mall I always see lines at certain kiosk or pushcart vendors, rain or shine (by the way, it’s hard for Americans and even for some Filipinos to believe, but there is no ‘global economic crisis’ here in the Philippines.  The Philippine’s GDP is higher than ever, second highest in Asia I believe, remittances from overseas workers are up substantially since last year, so if you don’t think there are people in the Philippines lining up to buy food (with the right taste and for the right price) then you would be sadly mistaken.

    Another item that often catches my attention is hamburgers.  Even though few would ever list hamburgers when making lists of Filipino favorite foods, Filipinos consume a lot of them.  On the short trip (2 lm or so) from my house to the nearest mall (which has at least 10 different hamburger outlets itself, including Jollibee, the hottest food business in burger machine franchise trailer Asia), I pass at least a dozen local “hole in the wall” mom and pop hamburger places, as well as one of these franchises, Burger Machine.  (I particularly like Burger Machine because the outlets are built on a trailer, if you pick a bad location, just find a different spot to try and any jeepney could tow your business there in an hour for a few Pesos).

    On that same trip to the mall I pass a large high school and the street in front of that school when it in session is absolutely packed with food vendor stands and puss carts and, what else, teenagers buying food.  Anyone who ever raised a teen knows what that market is all about.

    But you know what I see very few of?  Hotdog vendors.  Filipinos love hot dogs.  The meat cooler section in local super markets is just jammed with a bewildering assortment of hot dog and things that masquerade as hot dogs … way more variety than you’d find in the US. 

    Many brands are cheap … a key planning factor when thinking about a potential business.  If burger machine can make good money all over Luzon selling hamburgers for P20 or less, I know an energetic person could make money selling hot dogs at P10 or less … profit margins could be even higher, considering the cost of cheap dogs versus the cost of ground beef.

    My dear wife (who knows a lot about business and marketing here in the Philippines) has told me in the past she doesn’t think hotdogs … from a vendor, on a bun, American style will sell well here.  Maybe she’s right, I don’t routinely bet against her.

    But on the other hand, I think she could be wrong.  Ready made market.  Low startup costs. High profit margins.  Low-skill preparation, etc.  All sorts of good predicates to a successful business are here except one primary one I could think of … marketing.

    I have bought many a hot fog in the US, but you know what?  I don’t even care for them all that much.  But with the right presentation, marketing ploys and so on I have certainly bought my share and very likely you have too.

    Hot Dog Cash logo I am very taken by this fellow’s outlook on life , his down to earth business competency and his “all in one” knowledge practice and his very reasonable (fully refundable as well) a veritable “masters degree in hotdog-ology”.

    If you are really interested in starting a business in the Philippines, especially if you are in the low-investment low-risk area of interest (aren’t we all), I think you could do a lot worse than to get this course and study it seriously, especially the marketing principals.  There are ways of making people want that hot dog now, it’s not just a matter of having hot dogs available and hoping someone will buy.

    This course is not specifically geared to the the Philippines, but 90% of his business ideas translate directly from what I can see.  And in general, no one in the Philippines really knows how to market hot dogs this way, anyhow.

    A heck of a lot less risk and chance of failure than the perennial “Internet cafe” query.  A much more “meaty” idea in my view. Hot Dog Cash, a paid, non-political announcement

    Popularity: 7% [?]

    Philippine Jobs— Have You Recognized Your Job Abuse Problem Yet?

    Let me set the stage for this one by reviewing a few things many of you already know about me.  This blog is something like a part of a 12 Step program for me … you know the organizations like AA and Addicts Anonymous and others that try to help people stay away from harmful addictions?

    The Portrait of a Worker
    Creative Commons License photo credit: Abhisek Sarda

    For forty-odd years I suffered from a severe addiction … I was addicted to a job.  Now, I am free, and there is no evangelist like a new convert as they say, so some of you, who haven’t realized your addiction yet, may want to skip on to another article.

    Most of my readers are US or other westerners, but I welcome and value my growing Filipino readership as well.  Although a big part of this article is about advice I gave a US-based reader, this article is especially appropriate for Filipinos as well … if you want straight from the shoulder advice.  My skills at delicadeza are limited and I don’t spend much time trying to improve them.

    I am prompted to write articles like this frequently because no matter how many times I write on this subject, I invariably get email that says ‘please help me find a job in the Philippines’, or ‘how can I move to the Philippines and earn a living there’.  Apparently I write more poorly than I imagine, because a great many readers just don’t get the message.

    Don’t send me email about how to find a job in the Philippines.  Is that direct enough for you?  Borders on bastos, doesn’t it?  Well, I meant it to, because frankly, if you are not going to read what I write, I can’t help you.

    In the early 1960’s when I first got a ‘job’ it was probably an OK thing to do.  I had dropped out of high school (and glad that I did, by the way … I later got a HS degree, but the 3 years I wasted in that losing proposition were some of the worst in my life … a story for another day).  Anyway, if hadn’t have gotten a steady job the odds are today my address would be in Trenton State Prison, because I was definitely headed down the wrong path.  A year or so after I got a real ‘job’, I got an even more ‘real one’, courtesy of my local Draft Board and the USAF.  Why I stayed forty plus years, and the pros and cons during that time are a whole ‘nother story … my point right now is, things in 2009 are not the same at all as when your parents got out of school, they certainly aren’t the same as when your grandparents got out of school which is when I first got exposed to my addiction.

    In 2009 I think a J,O.B. (Just Over Broke) is pretty much a bad idea.  It is very much akin to smoking that first cigarette … can lead to a lifetime addiction and in today’s world it is often a financially liability, long term.

    Here’s a little excerpt from what someone recently wrote, and my response:

    Message: … I am xx, my Filipina wife is xx with a degree in business mgmt and I have no skills, just some experience in airline station mgmt and law enforcement, transportation etc.

    ==>> You’ll have to forgive me if I confess I chuckled when I read your sentence above.  “I have no skills”.  Proof as always that we are consistently our own worst critic and the poorest judges of our own value.  Airline station manager?  Do you know how many airlines in Asia, most assuredly including the Philippines, are opening new routes each and every month?  The airline business is booming here and every place they open a route to needs what?  Station staff and managers.  …

    Now don’t get me wrong, I don’t want to sound as if I am picking on this reader, I was glad to get his message, and I wrote a lot more back to him than I am sharing here.   But can you see what I mean about what caused me to chuckle>

    “I have no skills”.  If I had a dollar for every time I have heard that in the past couple years I could just shut down everything else I am doing and really retire rich.

    Everyone reading this has some marketable skills.  The question is, will you make a 2009 type decision and decide to capitalize on them, or will you make a 1969 decision and wait around hoping against hope someone will offer you a J.O.B?

    Myself, I think the answer is easy … but I guess I am doing a poor job of explaining it.

    And now for those who read this far and say, “But Dave, that man is so lucky, I really don’t have any highly technical skills, such as being an airline station manager”.  My answer is, “Hmm, you don’t, really”?

    let me ask you this.  What language are you reading this article in and what language do you normally use in daily conversation?  About 90+ percent of you are going to answer English, are you not?

    I wrote about this place some time back, apparently almost no one read it.  How a guy in Ten Sleep Wyoming *(yes, it is on the map but you have to look pretty close ;-) is carving out a real presence in a huge, literally huge market while he earns a living for himself and along the way provides a living for a lot of other folks who share the one skill he needs, they speak conversational English.  I just looked today and found this follow-up that indicates the company is doing even better than it was when I first wrote about them.  You might want to read the article, if you really want to know ways to make a living anywhere.

    I’ll wind this up by relating something my wife just told me less than a minute ago … changed my whole closing paragraph instantly ;-) .  I was going to relate how a classmate of my wife’s was working at a pretty decent on-line job for a Filipino company based in Baguio who was doing essentially the same thing as http://www.eleutian.com/, the folks in Wyoming I mentioned.  Well as I was writing the friend emailed my wife to say she had given up the language school to accept a full-time position with a call center in Baguio, teaching English to call center agents … and by the way she had accumulated a bunch of business translation (English to Tagalog) work that came to her because of her English speaking online work, and would my wife be interested in taking that on?

    Imagine that?  Getting paid to translate English to Tagalog?  Can you imagine how very few Filipinos would be able to handle that?  Only say 30 or 40 million or so ;-)

    So, yet again, the real world examples come in to me day after day … there are many ways to earn a living while living in the Philippines or in any other country in 2009, and a great many of them are not a conventional “dirt based” J.O.B.  The question to ask yourself is, what century are you living in, and will you take advantage of opportunity rather than plod along doing the same thing grandfather did?

    By the way, how many read this post and how many have signed up, at no cost or obligation to learn more?

    Popularity: unranked [?]